1. Return Policy

• Items can be returned within 30 days of the purchase date.
• The jewelry must be in its original condition, unworn, and with all tags and packaging intact.
• Custom-made, engraved, or personalized items are not eligible for returns unless they arrive damaged or defective.

2. How to Initiate a Return

• To initiate a return, please contact our customer support team at [Customer Support Email] with your order number and reason for the return.
• Once approved, you will receive instructions on how to ship your item back to us.
• Customers are responsible for the return shipping costs, unless the item arrived damaged or defective.

3. Refund Policy

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, a refund will be issued to your original payment method within 7-10 business days.
• Please note that original shipping charges are non-refundable.

4. Damaged or Defective Items

• If your jewelry arrives damaged or defective, please contact us within 48 hours of receiving your order with photos of the issue.
• We will arrange for a replacement or a full refund, including the return shipping costs.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

For any further questions or assistance, feel free to reach out to us at [Customer Support Email]. We’re here to make your shopping experience with us smooth and enjoyable!

We make it easy for you to track your order at every step! Here’s how:

1. Order Confirmation Email:

• After placing your order, you will receive a confirmation email containing your order details and a unique tracking number.

2. Track Your Order Online:

• Visit our Order Tracking page at [Order Tracking Link].
• Enter your order number and the email address used during checkout to view the current status of your shipment.

3. Tracking via Email Updates:

• You will receive email updates as your order progresses, including when it is shipped, out for delivery, and delivered.

4. Contact Us for Help:

• If you have any questions or need further assistance, please reach out to our customer support team at [Customer Support Email] or call us at [Customer Support Phone Number]. We’re happy to help you track your order!

1. Order Cancellations:

• Orders can be canceled within 24 hours of placing the order. After this time, the order may already be processed for shipping and cannot be canceled.
• To cancel your order, please contact our customer support team at [Customer Support Email] or call us at [Customer Support Phone Number] as soon as possible with your order number.

2. Updating an Order:

• If you need to make changes to your order, such as updating the shipping address or modifying your item selection, please contact us within 24 hours of placing the order.
• We will do our best to accommodate changes, but once the order has been processed or shipped, modifications cannot be made.

3. Refunds for Canceled Orders:

• If your cancellation request is approved, a full refund will be issued to your original payment method within 7-10 business days.

4. Custom Orders:

• Please note that custom-made, engraved, or personalized jewelry cannot be canceled or modified once the order is placed, as production begins immediately.

• with your order number and the details of the item you wish to exchange.
• Once your exchange request is approved, you will receive instructions on how to ship the item back to us.
• Customers are responsible for return shipping costs, except in cases where the item arrived damaged or defective.

3. Exchange Process:

• Upon receiving your returned item, we will inspect it and process the exchange.
• If the desired replacement item is of a different value, we will process the payment difference or issue a partial refund accordingly.
• Exchanges may take 7-14 business days to process once we receive your returned item.

4. Damaged or Defective Items:

• If your jewelry arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
• We will cover return shipping costs and arrange a replacement at no additional cost.

5. Limitations:

• Direct exchanges for different items are only available for items of equal or lesser value. For items of greater value, a price adjustment will be required.
• We do not offer exchanges on final sale or clearance items.

1. Warranty Coverage:

• Our warranty covers manufacturing defects in materials and workmanship for a period of [specify duration, e.g., 1 year] from the date of purchase.
• This warranty applies to jewelry purchased directly from [Your Company Name] or authorized retailers.

2. What is Covered:

• Defects in materials or workmanship, such as broken clasps, missing stones, or faulty chains.
• Issues that arise under normal use and proper care of the jewelry.

3. What is Not Covered:

• Damage caused by accidents, misuse, improper care, or unauthorized repairs.
• Normal wear and tear, including scratches, tarnishing, or stretching of chains.
• Loss or theft of the item.

4. How to Make a Warranty Claim:

• To initiate a warranty claim, please contact our customer service team at [contact information] with your order number and a description of the issue.
• We may request photos of the defect for initial assessment.
• If the defect is covered under our warranty, we will repair or replace the item at no additional cost to you.
• Shipping costs for sending the item to us are the responsibility of the customer. We will cover the return shipping once the repair or replacement is complete.

5. Repairs Beyond Warranty:

• If your jewelry is outside the warranty period or the damage is not covered under our warranty, we offer repair services at a reasonable fee. Please contact our customer service team for more information and a repair quote.

6. Additional Terms:

• This warranty is only valid for the original purchaser and is non-transferable.
• Proof of purchase (such as an order number or receipt) is required to validate your warranty claim.